Refund and Returns Policy

Client Care: Returns & Exchanges Policy

At Naa’m, every piece is crafted to become a lasting part of your personal story. We take immense pride in the craftsmanship and heirloom quality of our fine jewelry. If your purchase does not fulfill your expectations, we are here to assist you through a seamless return or exchange process.

Eligibility & Conditions

To be eligible for a return or exchange, your piece must reflect the condition in which it arrived:

Every Naa’m piece arrives with a tag attached. Before requesting a return, please ensure that the tag is not removed. If this tag is removed, cut, or tampered with in any way, the item is strictly non-returnable and no longer eligible for a refund, exchange, or store credit.

Please try on and inspect your piece thoroughly before removing the tag.

  • Unworn & Unaltered: Items must be completely unworn, undamaged, and unaltered (including custom sizing or engravings).
  • Original Presentation: The piece must be returned in its complete original packaging, including the protective inner pouch, luxury box, and any accompanying certificates of authenticity or documentation.
  • Proof of Purchase: A valid receipt or order confirmation email is required to process your request.

Non-Returnable Items:

  • Items with removed, cut, or tampered security tags
  • Custom, bespoke, or personalized pieces (including bespoke engravings)
  • Final Sale archive pieces
  • Digital Gift Cards
  • Store Credit purchases

The Return Window

  • 7-Day Guarantee: We accept return or exchange requests within 7 days of delivery  and Customers are responsible for all Return fees. Please contact us via email at Naamjewelry@outlook.com for Return address along with order number and an image of the item you wish to return. 

Please note: To maintain the integrity of our solid gold pieces, items returned or requested after this 7-day window are ineligible for a refund or exchange. 

Store Credit & Discretionary Exceptions

  • Gifts: If your piece was marked as a gift upon purchase and shipped directly to you, approved returns will be issued as a digital Naa’m Store Credit for the full value of the item.
  • Late Requests & Courtesy Returns: Requests made past our standard 8-14 day return window or approved as a special courtesy by our Client Care team are issued strictly as a digital Naa’m Store Credit.
  • Store Credit Validity: Store credits are issued via digital code, valid for one year from the date of issue, non-transferable, and cannot be redeemed for cash. Items purchased using store credit are final sale.

Exchanges & Defective Piece:

We uphold exceptional standards of craftsmanship. In the rare event that your piece arrives defective or damaged, please contact us immediately upon delivery so we can prioritize replacing your item.

  • Complimentary Exchanges: We offer free reveries (exchanges) for eligible pieces. While the replacement item is sent to you at no additional charge, you remain responsible for the initial return shipping fee. To initiate an exchange, send your request to Naamjewelry@outlook.com.

The Return Process

  1. Initiate Your Return: For all returns, please email us at Naamjewelry@outlook.com along with your order number and a clear photo of the item you wish to return. Our customer service team will review your submission and get back to you within 24–48 hours.
  2. Inspection & Approval: Once your return arrives, we will inspect the piece to verify its condition and tag integrity. You will receive an email confirmation regarding the approval status of your refund.
  3. Refund Processing: Upon approval, your refund will be processed back to your original payment method. Please allow standard processing time (typically 5–10 business days, depending on your financial institution) for the credit to reflect in your account.

Shipping Details & Costs

  • Return Shipping: Clients are responsible for paying their own return shipping fees. Shipping costs are non-refundable.
  • Insured Shipping Required: Because our pieces are crafted from fine solid gold and precious stones, we strongly recommend using a trackable, insured courier service (such as FedEx or UPS ect..) for your return shipment. Naa’m cannot be held responsible for items lost or damaged in transit.
  • Return Address: Approved returns should be sent to the address that will be provided to you by customer support. Please contact us via email at Naamjewelry@outlook.com for Return address.  

Gifts

  • If your piece was marked as a gift upon purchase and delivered directly to you, you will receive a digital Naa’m Store Credit for the value of the return.
  • If the order was shipped to the purchaser, any approved refund will be issued directly to their original payment method.

Need Further Assistance?

Our Client Care team is always here to guide your journey. For questions regarding returns, exchanges, or caring for your jewelry, please connect with us at Please contact us via email at Naamjewelry@outlook.com. 

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