Return & Repair Policy

We want you to love your jewelry. If anything isn’t perfect, we’re here to help.

Returns

We accept returns under the following conditions:

Items must be in unused, unworn condition
Must be returned with all original packaging and cards
Return must be made within 30 days of delivery

Return Shipping

At this time, customers are responsible for all return shipping costs. As a growing start-up, we do not yet offer free return labels. This allows us to maintain fair pricing and continue investing in high-quality materials, craftsmanship, and small-batch production.

We cannot accept returns or provide free repairs for:

Items that show signs of wear
Custom or engraved pieces
Lost items or missing stones caused by heavy impact or misuse

We truly appreciate your understanding and support as we grow.

Refunds

Once your return is received and inspected, your refund will be issued to your original payment method.

Please allow 3–5 business days for processing after we receive your item
Allow up to 7 business days for funds to arrive in your bank account

Any item showing wear, damage, or missing components may not qualify for a refund. In those circumstances, a store credit will be issued after the punitive damage has been accounted for.

Repairs

Your jewelry is crafted to last, and we proudly offer repair services for:

Loose stones
Bent components
Broken clasps
Structural issues

Lifetime Repair Coverage (Craftsmanship Issues Only)

If your piece experiences a manufacturing related issue, we will repair it free of charge.

Other Repairs

Damage caused by regular wear, accidental impact, or mishandling can still be repaired for a small fee depending on the service needed.

How to Start a Return or Repair

Please contact us at: naamjewelry@outlook.com.

Include the Order number, Item name, Photos of the issue (if applicable) and we will respond with next steps within 24–48 hours.